Frequently Asked Questions
Parts & Quality
Do you use genuine parts for repairs?
We always prioritise genuine OEM parts to ensure the best quality and compatibility. If aftermarket parts are more suitable for your budget or situation, we’ll let you know upfront — no surprises, no pressure. Your approval comes first.
Home Visit
Can you come to me? How does a home visit work?
Yes — we offer on-site repair visits by appointment. Simply reach out via email to get the conversation started, and we’ll confirm a time that works for you by email or phone.
💡 No call-out fee when you proceed with the repair. A fee may apply if no repair is carried out — we’ll always be transparent about this before we visit.
Mail-In Repair
Can I mail my device in for repair?
Absolutely. Contact us first so we can assess your device and provide a quote via email. Once you’re happy to proceed, we’ll take care of the rest.
📦 No postage fees when you confirm the repair. We’ll advise on the best way to pack and send your device safely.
Walk-In
Do I need an appointment to visit the store?
Not at all — walk-ins are always welcome. We’re open 7 days a week at Shop 10, Avenues Shopping Centre, 114 Payneham Rd, Stepney SA 5069. Check Google Maps for our current trading hours.
Screen Protector
What’s included with a screen protector fitting?
When we apply a screen protector for you in-store, you get free lifetime replacements — no questions asked.
📱 This applies to the same device only. Upgrading to a new phone? We’d love to set you up again at our standard fitting rate.
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